Frequently Asked Questions

How can I become a member of the website?
You can quickly become a member of our site by clicking the Register link on our home page and filling out the information on the page.

What are the advantages of being a member of our page?
As a member of, you can buy many products with the guarantee of an authorized manufacturer, and have a pleasant shopping experience with our free shipping and more gift delivery advantage. We will be happy to assist you with our customer support team.

Is it necessary to be a member of the e-commerce page?
Membership is free and you do not have to pay any fees to become a member. You can benefit from all our campaigns and discounts free of charge.

How can I update my membership information?
You can update your membership information in the My Account section.

I forgot my password / I want to change my password
If you do not remember your password or want to change your current password; Enter the e-mail address you used when creating your subscription in the forgot password field and click the "Send E-mail" button. Your new password will be sent to your e-mail address.

How can I order from the product page?
In order to place an order, you must first be a member. You can perform your membership transactions via the New Member link. After entering your membership information on the site, you should add the product(s) you want to buy to your cart by clicking the "Buy Now" button. You can proceed to the next step with the "Complete Shopping" button from your cart. After filling your delivery and billing address information, you can complete your order by coming to the "Payment" screen.

How much shipping fee will I pay for my orders?
The standard shipping fee for your online orders is calculated according to the regions of the countries.

When are orders delivered?
Your orders are delivered to cargo within 1-2 business days on average. As the estimated delivery time is calculated in working days, the stated time does not include weekends and public holidays. Information will be sent by e-mail when your orders are delivered to cargo. Your cargo tracking number will also be in the My Account section.

With which cargo company are the orders sent?
Your orders will be sent securely to be delivered to you by MNG, PTT, YURTİÇİ KARGO, ARAMEX, UPS and CDEK Cargo.

How can I track whether my order has been delivered to cargo?
You will be notified by e-mail when your order from is delivered to the cargo.

Is there delivery to every country?
With ARAMEX, UPS and CDEK, fast product delivery is realized to many countries of the world.

What should I pay attention to during cargo delivery?
When you receive the products you ordered from our site, please check the cargo package while the cargo officer is with you. If your cargo package is damaged until it arrives, you can take it back and send it back to us directly. If you notice that the package is damaged after delivery, you must send a report to the cargo officer and send it back to us. When the products reach us, your problem will be recorded in our records and your new products will be sent to you as soon as possible.

How can I pay at the completion of my order?
You can pay for your shopping in Turkey with cash or credit card at the door. You can pay online with Paypal, Western Union, Visa and MasterCard credit cards. When you confirm your order, the payment amount is charged to your credit card. Your payment transactions are carried out by our payment service provider and contracted banks, without intermediaries, with 128-bit SSL secure encryption.

Can I shop in installments?
You can find installment shopping options according to your bank and credit card on the "Confirm Order" page at the last stage of your purchase.

Are taxes included in the prices of the products I buy?
The customs tax of the products you have purchased may vary according to the tax policies of each country.

Can I cancel my order before it is shipped?
You can send your order cancellation request to the Wimjo Customer Support Team via [email protected] or by calling +90 545 202 20 96. It is not possible to cancel orders delivered to cargo.

How soon will my money be refunded if my order is cancelled?
After your return is approved, an e-mail will be sent to you and your product price will be refunded. Depending on your bank's processes and practices, it may take an average of 15 days for the refund made to your credit card to be reflected on your statement as a plus balance. This process is a general practice and our company does not have the right to intervene. If there is a delay in the reflection of your refund on your credit card, you can get detailed information from your bank.

I have received the product I purchased, but I want to return it. What should I do?
Within the framework of the return conditions, you can submit your request by clicking the "Return Product" button within 15 days from the day your order reaches you, or by contacting the Wimjo Customer Support Team on +90 545 202 20 96. The section where you view your order details from the My Orders section on the My Account page. . Your return request will be processed as soon as possible.

How can I reach you?
You can reach Wimjo's contact section by calling +90 545 202 20 96 or emailing [email protected].

How do I know if the products are original?
The majority of the products sold on the site are produced in Turkey and their authenticity is guaranteed. Products imported from abroad are procured from foreign partners and large-scale importers. You can buy and use all the products sold on our site with peace of mind.

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